In this Issue

	HSBC named a winner in Global Finance Awards for "World's Best Internet Banks 2011”
	Customers with French accounts: all international payments will require complete beneficiary details starting 1 October
	Attention HSBC Bank Canada commercial customers
	Now Shipping
	Coming Soon: new email look
	Has your supplier asked you to change their bank account details for future payments?

HSBCnet News

August 2011

HSBC named a winner in Global Finance Awards for "World's Best Internet Banks 2011”

Global Finance has announced the First Round of Winners in the 'Best Corporate/Institutional Internet Bank' Awards 2011 with HSBC picking up its largest number of awards ever: Best Corporate/Institutional Internet Bank in 13 countries, and the winner of 11 regional sub categories.

These accolades affirm HSBC’s strength in the highly competitive Internet banking market. Listening to our customers is the foundation of our award winning strategy with our developments focusing on our global clients’ needs. As a result of this ongoing feedback, we will be rolling out usability improvements making the system more user-friendly and easier to use over the coming year. We will also be launching innovative solutions including Electronic Bank Account Management (eBAM) to simplify account opening and ClientSphere, the first-in-market online onboarding solution..

The list of First Round Winners in 2011 is as follows:

Click here to contact your Customer Support

Guard against Phishing
Click here to read more about Phishing and check out the Phishing FAQ

Winners were chosen among entries evaluated by a world-class panel of judges at Infosys. Global Finance editors were responsible for the final selection of winners in the First Round.

Winning banks were selected based on the following criteria: strength of strategy for attracting and servicing online customers, success in getting clients to use web offerings, growth of online customers, breadth of product offerings, evidence of tangible benefits gained from Internet initiatives, and web site design and functionality. Category winners, such as “best online cash management” were selected based on the relative strength and success of those web products and services.